October 26, 2023

What is Inclusive Marketing?

Strategize Now

Embracing Diversity: The Power of Inclusive Marketing

Diversity and inclusivity have become more than just buzzwords; they are the keys to unlocking a wider audience, fostering positive social change, and ultimately improving your bottom line.

Inclusive marketing is a type of marketing that transcends demographics, embraces accessibility, and speaks to diverse voices from all walks of life.

What Is Inclusive Marketing?

Inclusive marketing is a strategy that focuses on creating design, campaigns, and messaging that resonate with diverse audiences. It’s not limited to just one aspect of diversity but rather encompasses a wide range of factors, from ethnicity to people with disabilities, gender identity, and sexual orientation. Inclusive marketing is about connecting with real people in the real world, regardless of their background.

The Power of Inclusive Brand Messaging

Inclusive brand messaging is like a universal language that bridges boundaries and resonates with a wider audience. Your brand messaging should not only be accessible to all but should also reflect the diverse nature of society. Forbes reports that diverse brand messaging is an integral part of modern marketing trends and the key to attracting new customers.

Imagine your marketing plan as a bridge that connects your brand with different backgrounds, groups of people, and diverse voices. To build this bridge, you need to ensure your brand messaging is inclusive, reflecting the richness of the world we live in. Your target audience is not a one-size-fits-all entity — it’s a diverse spectrum that demands your attention.

For example, when we worked on Evergreen Council On Problem Gambling’s BIPOC campaign we researched their target audience, which consisted of Native Americans, Muslim Americans, African Americans, and Asian Americans, to better understand the stigmas they faced in problem gambling. The results were eye-opening and helped us cater our message from a place of empathy and relativity.

Take a look at what we came up with that we felt would resonate for each audience.

The Role of Digital Marketing, Social Media and SEO

In our digital age, social media is the epicenter of marketing efforts. Inclusive marketing on social media is not just a choice but a necessity. Since your social media presence is your face to the world, it should be accessible to all.

Moreover, SEO (search engine optimization) is not just about keywords; it’s about the accessibility your audience has to your content. When you create detailed audience personas to understand your audience’s demographics, interests, and behavior and can optimize your keywords to their interests, you’ll not only rank higher on search engines but also resonate with a wider audience.

For Tacoma/Pierce County Habitat For Humanity, a large part of their mission was to bridge the gap between affordable and accessible homeownership and communities historically and systemically facing housing disparities. We had to take into consideration the barriers people of color, especially the African American community in Pierce County, faced when drawing up our digital ads and social ads.

To make it clear we were making this unique opportunity affordable and accessible, we included imagery with people who look like our target audience and messaging that conveyed the affordability piece of the marketing. Take a look!

The Bottom Line: ROI of Inclusive Marketing

The question often arises: how does embracing inclusive marketing impact the bottom line? The answer lies in the diverse voices that it reaches. Small and medium businesses that make inclusivity a core part of their marketing strategy see significant returns on investment.

The principles of inclusive marketing lead to positive social change, and in doing so, they enhance your brand’s reputation. When your brand is perceived as inclusive, it’s more likely to attract a wider and loyal customer base. These customers, from different walks of life, will identify with your brand, fostering long-term relationships that go beyond mere transactions.

Getting Started with Inclusive Marketing

To embark on your journey toward inclusive marketing, consider the following steps:

  • Know Your Audience: Understand your target audience’s diverse demographics and preferences.
  • Audit Your Content: Evaluate your current marketing efforts for inclusivity and accessibility.
  • Inclusive Language: Use inclusive language that respects gender identities, ethnicities, and disabilities.
  • Visuals and Representation: Ensure that your visuals represent diverse groups of people.
  • Empower Your Team: Foster an inclusive culture within your marketing teams, where diverse voices are encouraged and celebrated.
  • Measure and Adapt: Continuously measure the impact of your inclusive marketing campaigns and adapt as needed.

Inclusivity is not a trend; it’s a transformative force that can take your small or medium business to new heights. In today’s world, where the embrace of diversity is not just a choice but a moral obligation, inclusive marketing is the path to success.

By adopting inclusive marketing strategies, you’ll not only tap into new markets but also contribute to positive social change, one campaign at a time. Remember, in the world of marketing, inclusivity is not just an option; it’s the only way forward. When we all can embrace it, we will see our businesses flourish.